Customer service: Business English A2

4 A2 Business exercises on “Customer service”, with answers. Complete each task and check it straight away. Free, no account needed.

SkillBusiness
LevelA2 Elementary
Exercises4
Gaps36
Topic7 of 32

Before you start. 4 exercises · 4 audio tracks · 7:31. Play each track, then do the tasks.

Exercise 1. Listen to two people talking about customer service. Did they have a good or a bad experience?

Audio · 8 gaps
Audio
  • 2
    Listen again and answer the questions for each situation.
Situation 1Situation 2
What did the customer order?A talking boyA tablet computer
What was the problem?
How did they contact the company?
How did the company respond to the problem?
What solution did the company offer?

Exercise 2. Listen to an extract from a radio programme about why people shop online and note the reasons.

Audio
Audio
  • 2
    Listen again and choose the correct words in italics to complete sentences 1-5.
  • 1
    Online retailers offer the cheapest / most expensive products.
  • 2
    Online stores have the most / least flexible hours.
  • 3
    It’s not as difficult / easy to compare products in physical stores.
  • 4
    Internet shopping offers a more limited / wider choice than in-store shopping.
  • 5
    Online retailers offer better / less detailed information about a product.

Exercise 3. Listen to some shoppers being interviewed in the street. What reasons do they give for shopping in a physical store?

Audio · 10 gaps
Audio
  • 2
    Complete the shoppers’ answers with the correct form of the adjective in brackets. Then listen again and check your answers.
  • 1
    I get more professional(professional) advice in a shop than online. The staff in a store have a (good) knowledge of the products.
  • 2
    I know the prices aren’t (low) as online, but it’s the (quick) way to get the product I want.
  • 3
    The (important) thing for me is to see and touch the products. It’s (easy) to make the right choice.
  • 4
    It’s (difficult) to return or exchange items than when you buy online. It’s also the (expensive) way because you don’t pay for postage.
  • 5
    The postal service isn’t (reliable) now. Delivery times are (long) and a lot of packages are lost.

Exercise 4. Listen to four different conversations. Note down the problem and solution in each.

Audio · 18 gaps
Audio
  • 2
    Listen again. In which conversation do you hear these sentences?
  • 1
    I’d like a refund.
  • 2
    Oh dear. Can you give me more details?
  • 3
    Don’t worry. I’ll deal with it now.
  • 4
    I’m sorry to hear that. We’ll send you the correct version today.
  • 5
    It’s my fault. I’m sorry.
  • 6
    It still hasn’t arrived.
  • 7
    It’s not working again. I’m not very happy about it.
  • 8
    Customer Service. How can I help you?
  • 9
    We can offer you a replacement.
  • 10
    I’ll look into it and get back to you right away.
Conversation 1Conversation 2Conversation 3Conversation 4
Problem
Solution

View all Business exercises

Listen to a recording and type it, one sentence at a time

How to Practice

  1. 1Read each question carefully
  2. 2Write your answer or select the correct option
  3. 3Click “Check answers” to mark your gaps, or “Show answers” to see the answer key
  4. 4Review any mistakes and try similar exercises
  5. 5Move to the next exercise when ready