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A1

Practice Listening Business English Exercises for A1 – Problems and Solutions

10 exercises

1. Exercise 1

Audio
  • A. Look at the pictures. Complete 1-5 with a-e. Then listen and check.
  • a)
    I made a mistake on an invoice.
  • b)
    I sent the report after the deadline.
  • c)
    I went to the wrong office this morning.
  • d)
    The headphones stopped working.
  • e)
    Tom was late, but he said sorry when he arrived.
  • 1)
    I saw the people talking but there was no sound.
  • 2)
    The project was delayed.
  • 3)
    We had a meeting at 3 p.m. yesterday.
  • 4)
    I wrote the wrong address last week.
  • 5)
    The client complained and we gave him the money back.
Exercise image 1
Exercise image 2
Exercise image 3
Exercise image 4
Exercise image 5

2. Exercise 2

Audio
  • A. Listen to a phone call and complete Maria’s notes.
  • Sandra Dennison from (1) ) phoned.
  • Wrong information on the (2) ) .
  • Can you call her on 45 (3) )?

3. Exercise 3

Audio
  • A. Listen and complete the words.
  • 1)
    How can I h_ _ _ you?
  • 2)
    Could I s_ _ _ _ to Chris, please?
  • 3)
    I’m a_ _ _ _ _ Chris is in a meeting.
  • 4)
    Can I t_ _ _ a message?
  • 5)
    T_ _ _ is Sandra Dennison from ATQ Global.
  • 6)
    I’m sorry a_ _ _ _ that.
  • 7)
    Could you a_ _ Chris to call me?
  • 8)
    Is that r_ _ _ _?
  • 9)
    I’ll g_ _ _ Chris the message.
  • 10)
    C_ _ I help you with anything else?

4. Exercise 4

Audio
  • A. Listen to Chris return Sandra’s call. Tick (✓) the solution Chris offers.
  • to add an item to the order
  • to create a new order
  • to give Sandra her money back

5. Exercise 5

Audio
  • A. Put the bold words in the correct order. Then listen and check.
  • 1)
    Hi, Chris. Sandra is this
  • 2)
    Hi, Sandra. call returning I’m your
  • 3)
    So I’m have we afraid only a record of the black ink.
  • 4)
    add I can the colour ink to your order now.
  • 5)
    create I’ll a invoice new
  • 6)
    you send I’ll copy a of the new invoice today.
  • 7)
    No. can I the team ask to add it to your order.
  • 8)
    Can help I you anything with else?

6. Exercise 6

Audio
  • A. Listen and read the dialogues. Match them with the pictures.
  • 1)
  • Customer: Sorry, this is too much. I only bought three. This is the price for four.
  • Sales Assistant: I’m very sorry about that. I’ll just change it and print you a new one.
  • 2)
  • Customer: When I make a video call, people can’t hear me.
  • Customer Service: Really? Did you check the microphone settings?
  • 3)
  • Customer: I bought this yesterday but when I took it out of the box, I saw the screen was damaged.
  • Sales Assistant: I’m very sorry. Can I have a look at it?
Problems and Solutions 2 A
Problems and Solutions 2 B
Problems and Solutions 2 C

7. Exercise 7

Audio
  • A. Listen to a phone call. Tick (✓) the problem.
  • There’s a problem with a delivery.
  • There’s a problem with a machine.
  • There’s a problem with an order.
  • B. Listen again. Are the sentences true (T) or false (F)?
  • 1)
    Sam is on holiday.
  • 2)
    Pamela wants Sam to email her.
  • 3)
    Pamela works for BTG Tech.
  • 4)
    Pamela’s number is 016320960068.
  • 5)
    Pamela asks for Sam’s email address.

C. Listen to Sam and Pamela’s conversation. Choose the correct option.

1 The problem started yesterday / this morning.

2 There is a / no problem with the power.

3 The parts are / aren’t damaged.

4 Sam / Katie can check the machine.

5 The technician will come tomorrow at 8 a.m. / 9 a.m.

8. Exercise 8

Audio
  • A. Complete the conversation with phrases from the box. Then listen and check your answers.
  • A: Hello. How can I (1) )?
  • B: Well, I bought this phone last week, but it doesn‘t work.
  • A: Oh really? What‘s (2) )?
  • B: I can‘t turn it on.
  • A: Okay. (3) ) try taking the battery out and putting it back in?
  • B: Yes, but it didn‘t work.
  • A: Okay. Let me checkYes, it‘s broken. So, I (4) ) you your money back or (5) ) a different phone.
  • B: Can I have a new phone, please?
  • A: Yes, of course. (6) ) it today and you can collect it on Friday.
can give     did you     help you     I’ll orderthe problem     you can choose

B. Complete the conversation. Then listen and check your answers.

Sales Assistant: How (1)…………………………?

Customer: My laptop doesn‘t work.

Sales Assistant: What‘s (2)…………………………?

Customer: The sound doesn‘t work.

Sales Assistant: Did you (3)………………………… again?

Customer: Yes, I turned it off and on three times.

Sales Assistant: Did you (4)…………………………?

Customer: Yes. I tried the headphones, but the sound still didn‘t work.

Sales Assistant: OK, one moment please. … Yes, I‘m sorry, it‘s broken. Well, I can give you your money back, or I can (5)………………………… .

Customer: I‘d like a new one, please.

Sales Assistant: I‘ll order it today and you (6)………………………… .

Customer: Thank you. I‘ll collect it on Wednesday.

9. Test

Audio
  • 1)
    Listen to the two phone calls and answer the questions.
  • Conversation 1
  • 0)
    Who is calling?
  • John
  • 1)
    What is his number?
  • 2)
    What is the message?
  • Please
  • Conversation 2
  • 3)
    What is the problem?
  • 4)
    How many computers did John order?
  • 5)
    When can Jennifer send the new invoice?

10. Listen to the phone calls. Choose the correct word.

Audio
  • 2)
    Listen to the phone calls. Choose the correct word.
  • Conversation 1
  • 0)
    Sofia has / doesn’t have the correct email.
  • 1)
    Sofia / Jason will return the call.
  • 2)
    Andrew’s number is 772 / 722
  • Conversation 2
  • 3)
    Keisha can’t hear / see the video.
  • 4)
    Dave / The IT Specialist can fix the problem.
  • 5)
    Dave will / won’t send an email to Keisha.

How to Practice

  1. 1Read each question carefully
  2. 2Write your answer or select the correct option
  3. 3Click 'Show Answer' to check your work
  4. 4Review any mistakes and try similar exercises
  5. 5Move to the next exercise when ready

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