B2
Listening Exercises B2 – On the phone
7 bài tập
1. Listen to two conversations. Answer the questions.
Audio
- Conversation 1
- a)What company is Norman Silvers from?
- b)Why can’t he speak to Mr Fredericks?
- c)When should Mr Fredericks be free?
- d)What message does he leave?
- Conversation 2
- e)What department does Charlie call?
- f)Why does he ask to speak to Sharon?
- g)Why isn’t Sharon available?
- h)What message does he leave?
2. Listen again to Conversation 1, and complete each expression you hear.
Audio
- a)Hello. Norman Silvers.
- b)possible to Mr Fredericks, please?
- c)Will he this afternoon?
- d)Could to call me?
- e)much. Goodbye.
3. Now match each expression (a-e) with a function (1-5).
- 1)Asking to speak to someone
- 2)Ending a call
- 3)Introducing yourself
- 4)Leaving a message
- 5)Asking when someone will be available
4. Listen again to Conversation 2. Write a suitable expression for each function.
Audio
- 1)Introducing yourself
- 2)Asking to speak to someone
- 3)Asking when someone will be available
- 4)Leaving a message
- 5)Ending a call
5. Listen to five people speaking on the phone. Why is it difficult to understand each speaker? Match each speaker (a-e) with a reason (1-5).
Audio
- 1)The speaker has an unfamiliar name.
- 2)There is too much background noise.
- 3)The speaker is talking too softly.
- 4)The speaker gives too much information all at once.
- 5)The line quality is poor.
6. Now listen and complete each sentence you hear.
Audio
- a)Would you mind for me?
- b)Sorry. Can you again?
- c)Could you , please?
- d)I think we have I’ll call you back.
- e)Could you speak , please?
7. Use Up/Down Arrow keys to increase or decrease volume.
Audio
- Example: a Can you speak up, please?
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