B2
Listening Exercises B2 – Problems at work
6 bài tập
1. Listen to two customer services assistants deal with dissatisfied customers on the phone. complete the chart.
Audio
| Conversation 1 | Conversation 2 | |
| What is the problem? | ||
| What action does the assistant take? | ||
| Is the customer satisfied? |
2. Listen again and complete Pierre’s sentences.
Audio
- Conversation 1
- a)I’m very sorry for
- b)I’m afraid we’ve been
- c)Please give me a moment and
- d)I’ll get onto it
- Conversation 2
- e)I do apologize for
- f)I know, but unfortunately we’ve been having
- g)Could you bear with me , please?
- h)I’ll sort it out
3. Listen and write the number of each speaker (1-6) next to the correct picture (a-f).
Audio
4. Listen again and complete the expressions.
Audio
- a)The air-conditioning’s
- b)This computer
- c)This printer won’t
- d)I can’t get this fax to
- e)The projector
- f)This camera won’t
5. Now listen to these replies. Match each reply (1-6) with a problem in Exercise 2 (a-f).
Audio
- 1)2) 3)
- 4)5) 6)
6. Listen to Pilar and Martin deal with a routine problem at the office. Answer the questions.
Audio
- a)What’s the problem?
- b)What do they do?
- c)What was the cause of the problem?
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