A1
Listening Exercises A1 – Help customers and colleagues
7 bài tập
1. Use Up/Down Arrow keys to increase or decrease volume.
Audio
- 1)Rita Avre works in an electrical shop in South Africa. Listen to three conversations and write the number of each conversation (a-c) next to the correct picture above (1-3)
2. Listen again and tick the expressions Rita uses to offer help.
Audio
- a)May I help you?
- b)Can I help you?
- c)Would you like some help?
- d)Do you need any help?
3. Complete these expressions Rita uses to offer help. Then listen again and check.
Audio
- a)show you the way.
- b)give you a new catalogue.
- c)show you?
4. Use Up/Down Arrow keys to increase or decrease volume.
Audio
- 1)Five colleagues give Rita messages to pass on. Listen and complete her notes.
5. Now listen to Rita pass on each message. Write which message (a-e) she passes on in each conversation (1-5).
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- Conversation 1
- Conversation 2
- Conversation 3
- Conversation 4
- Conversation 5
6. Use Up/Down Arrow keys to increase or decrease volume.
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- 3)Imagine you are at work. Some colleagues call you and leave messages for these people. Listen and write each message.
- a)David
- b)Chris
- c)Helen
- d)Lisa
- e)George
7. Use Up/Down Arrow keys to increase or decrease volume.
Audio
- Imagine you are at work. Listen to five managers give you some instructions. What does each person want you to do? Complete the missing information.
- To do
- a)send to Helen. Tell her there’s a next Tuesday
- b)David Green. Ask him to send the
- c)ask Bod if he can
- d)email at Ask him to come to next week’s
- e)make of the Clarkson file by
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