OET Listening Phần B: Complaint About Room Assignment

John, there was a written complaint filed from Mr. Boeing in room 6.

He says that he requested a private room last night, which you promised he would get.

Then you ignored his attempts to speak with you,

even when he was in considerable pain.

What happened?

Uh... he asked to be moved because he was uncomfortable and in a lot of pain.

Unfortunately, Mrs. Stewart took a turn for the worse and needed closer monitoring.

I needed to prioritize the ward accordingly.

He received all pain medication at the correct time.

I see.

Normally, I'd have discussed it with him, but time just didn't allow for it.

I had to be where I was needed most, and that was taking care of Mrs. Stewart.

Your job is to prioritize, and you did just that.

I'll go in and talk to him, and see if he still wants to pursue it.

Because it's quite a serious allegation.

Okay.