Practice Listening Business English Exercises for A2 – Customer service

4 alıştırma

Audio

1)
Listen to two people talking about customer service. Did they have a good or a bad experience?
2)
Listen again and answer the questions for each situation.

	Situation 1	Situation 2
What did the customer order?	A talking boy	A tablet computer
What was the problem?
How did they contact the company?
How did the company respond to the problem?
What solution did the company offer?

Audio

1)
Listen to an extract from a radio programme about why people shop online and note the reasons.
2)
Listen again and underline the correct words in italics to complete sentences 1-5.
1)
Online retailers offer the cheapest / most expensive products.
2)
Online stores have the most / least flexible hours.
3)
It’s not as difficult / easy to compare products in physical stores.
4)
Internet shopping offers a more limited / wider choice than in-store shopping.
5)
Online retailers offer better / less detailed information about a product.

Audio

1)
Listen to some shoppers being interviewed in the street. What reasons do they give for shopping in a physical store?
2)
Complete the shoppers’ answers with the correct form of the adjective in brackets. Then listen again and check your answers.
1)
I get more professional(professional) advice in a shop than online. The staff in a store have a (good) knowledge of the products.
2)
I know the prices aren’t (low) as online, but it’s the (quick) way to get the product I want.
3)
The (important) thing for me is to see and touch the products. It’s (easy) to make the right choice.
4)
It’s (difficult) to return or exchange items than when you buy online. It’s also the (expensive) way because you don’t pay for postage.
5)
The postal service isn’t (reliable) now. Delivery times are (long) and a lot of packages are lost.

Audio

1)
Listen to four different conversations. Note down the problem and solution in each.
2)
Listen again. In which conversation do you hear these sentences?
1)
I’d like a refund.
2)
Oh dear. Can you give me more details?
3)
Don’t worry. I’ll deal with it now.
4)
I’m sorry to hear that. We’ll send you the correct version today.
5)
It’s my fault. I’m sorry.
6)
It still hasn’t arrived.
7)
It’s not working again. I’m not very happy about it.
8)
Customer Service. How can I help you?
9)
We can offer you a replacement.
10)
I’ll look into it and get back to you right away.

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