A2
Practice Listening Business English Exercises for A2 – Products
7 exercícios
1. Exercise 1
Audio
- A. Listen and complete the sentences with the words.
- 1)Gas and electricity are two common types of .
- 2)The air in this city is full of .
- 3)Many people are buying cars today.
- 4)The land, water and air that people, animals and plants live in is the .
- 5)All need to use power, usually electricity.
- 6)Digital is changing how we live and work.
- 7)We paper in our office. It’s good for the environment.
- 8)There is a lot of in the sea and it’s bad for marine life.
| electric energy environment machines plastic recycle pollution technology |
2. Exercise 2
Audio
- A. Listen to a customer phoning customer services. Choose the option in italics to complete the problem with the order.
- B. Listen again and complete the phrases from the phone call with one or two words.
- 1)How can you?
- 2)There’s a the laptops you delivered.
- 3)I’m hear that.
- 4)have your order number, please?
- 5)I’m very the mistake.
- 6)We’ll those for you.
- 7)Can I just your delivery address?
- 8)It take three to four days.
- 9)I this is important for you.
- 10)I’ll my manager.
- 11)Can I help anything else?
- 12)You’re very Goodbye.
| Company name | (1) Anderson’s / Patterson’s Ltd |
| Product description | (2) desktop / laptop computer |
| Order number | (3) FB90078 / FT90087 |
| Quantity | (4) 14 / 40 |
| Model number ordered | (5) CR653 / CR673 |
| Delivery address | (6) 13 / 30 (7) Northport / Newport Rd, Manchester, (8) M90 SEJ / M19 5LH |
| Special note | (9) Normal / Express delivery – arrive within (10) two / three days. |
3. Exercise 3
Audio
- A. Listen to a client phoning customer services and choose the correct option.
- 1)Paula works in thedepartment.
- a IT
- b Customer Service
- c Finance
- 2)The client is the manager of
- a a restaurant.
- b a café.
- c an office.
- 3)The client’s espresso machine is
- a new.
- b bad quality.
- c old.
- 4)What does the client want?
- a He wants a technician to look at it.
- b He wants to return the old machine.
- c He wants to buy a new machine.
- 5)When is the technician going to come?
- a on Monday
- b on Wednesday
- c on Friday
- 6)What time of day can the technician come?
- a in the morning
- b in the afternoon
- c in the evening
- B. Put the sentences from the conversation in the correct order. Then listen again and check.
- a Well, I can tell them it’s urgent
- b I’m sorry to hear that. What’s the problem?
- 1) c How can I help you?
- 10) d Can I help you with anything else?
- e There’s a problem with our espresso machine.
- f I understand, but the technicians are very busy this week.
- g Do you want to return your old machine and change it for a new model?
- h Yes, good news. A technician can come on Friday.
- i When will the technician get here?
- j I’ll send a technician.
4. Exercise 4
Audio
- A. Complete the conversation with the phrases in the box. Then listen and check.
- Felix: So, (1) ) do you want to order?
- Maki: (2) ) 500, please.
- Felix: OK, 500. Yes, that’s ne. We can do that. What sizes (3) )?
- Maki: 100 small, 200 medium, 100 large and 100 extra large.
- Felix: OK, that’s ne. 100 small, 200 medium, 100 large and 100 extra large. Is that right?
- Maki: Yes, that’s right. OK, (4) )?
- Felix: Yes, of course. So (5) ) twenty-five euros per jacket.
- Maki: Twenty-five. That’s a lot. Can you give us (6) )? Maybe a discount? (7) ) twenty-three?
- Felix: No, I’m afraid we (8) )We can’t give discounts on new products.
- Maki: OK. I understand. So that will be 12,500 euros in total.
- Felix: Yes, (9) ) .
- Maki: Could we pay ten percent (10) ) and ninety percent on delivery?
- Felix: (11) ) that’s not possible. We ask all our customers to pay forty percent on signature and sixty percent on delivery. You can pay by bank transfer. Is that OK?
- Maki: Yes, (12) ) OK.
| a lower price can’t agree to that do you wantcan we talk about price now how about we’d likehow many jackets I think that’s I’m sorry, buton signature that’s right the price is |
5. Exercise 5
Audio
- A. Put the words in the correct order to make sentences and questions.
- a)early / might / September / it / be / .
- b)by / we’ll / transfer / pay / bank / .
- c)you / when / deliver / order / can / the / ?
- d)deliveries / is / a discount / for / there / later / ?
- e)you / August / in / them / can / deliver / ?
- f)delivery / does / weeks / take / six / usually?
- B. Complete the second part of the conversation with the sentences and questions in A. Then listen and check.
- Maki: (1) )
- Felix: We can deliver in SeptemberLet me seethe 15th of September.
- Maki: Oh, dear. We need them in August. (2) )
- Felix: Sorry, but that’s difficult. We’re very busy.
- Maki: (3) )
- Felix: No, it usually takes five weeks. But we have a lot of orders at the moment.
- Maki: Mm. I really need them sooner. (4) )
- Felix: No, I’m afraid we can’t give discounts on orders under 1,000 items.
- Maki: OK. I understand. That’s fine.
- Felix: But we’ll try to deliver sooner if possible. (5) ) Maybe the 2nd or 3rd
- Maki: That would be good. OK, so I’ll confirm my order by email. (6) )
6. Test
Audio
- 1)Listen to the phone call and put the information in the order you hear it.
- 0)F
- 1)
- 2)
- 3)
- 4)
- 5)
- A The laptop isn’t working.
- B The company will change it.
- C The screen is frozen.
- D The sound doesn’t work.
- E The customer wants to return the laptop.
- F The customer ordered model GR635.
7. Listen and complete the sentences.
Audio
- 2)Listen and complete the sentences.
- 0)The internet is very slow
- 1)The customer number is .
- 2)Three of the technicians are .
- 3)The company can send a technician .
- 4)The customer wants to make this week.
- 5)The technician will come at .
Como praticar
- 1Leia cada pergunta cuidadosamente
- 2Escreva sua resposta ou selecione a opção correta
- 3Clique em 'Mostrar Resposta' para verificar seu trabalho
- 4Revise quaisquer erros e tente exercícios similares
- 5Passe para o próximo exercício quando estiver pronto