OET Listening Phần B: Preparing for Student Intake

In September we'll have a lot of new patients as the first year university students will all register during freshers.

Yes, we were really run off our feet last year, weren't we?

Yep, it was a madhouse.

Do you think we should hire agency staff to help out for the first couple of weeks this time around?

Well, I think part of the problem was that last year Dr Igwe and Nurse Fletcher were both away.

Dr Igwe went to Costa Rica and Nurse Fletcher had the flu.

Right, I remember, well...

We can't do much to prevent staff illness.

No, but we can ask people to avoid booking time off in those first three weeks.

Okay, I'll send an email out today.