Making a complaint: A2 말하기 연습

“Making a complaint” 주제의 A2 연습 문제(말하기) 8개, 정답 포함. 문제를 풀고 바로 채점해 보세요. 무료, 계정 필요 없음.

기술말하기
레벨A2 기초
연습 문제8
빈칸16
주제9개 중 2

시작하기 전에.

팁. When you are doing a speaking task, make sure you refer to all of the points in the task. It is also important that you react and respond properly to what is said during the conversation.

연습 1. Label the gadgets with the words below.

  • digital camera      digital radio      DVD player
  • e-book reader      games console      headphones
  • mobile MP3 player      tablet
연습 1: Label the gadgets with the words below.

연습 2. Match the parts of the gadgets (1-10) with the words below (a-j).

연습 2, 그림 1/2: Match the parts of the gadgets (1-10) with the words below (a-j).
연습 2, 그림 2/2: Match the parts of the gadgets (1-10) with the words below (a-j).
  • a)
    battery
  • b)
    remote control
  • c)
    case
  • d)
    screen
  • e)
    on/off button
  • f)
    USB port
  • g)
    power lead
  • h)
    volume control
  • i)
    strap
  • j)
    charger

연습 3. Listen to a customer complaining in a shop. The answer the questions.

오디오 · 빈칸 4개
오디오
  • 1
    Which gadget from exercise 1 is faulty?
  • 2
    Which three parts of the gadget are mentioned? (Choose from the parts in exercise 2.)
  • 1
  • 2
  • 3

연습 4. Listen again and complete the sentences with the words below. Choose the correct speaker (C – customer or SA – shop assistant) for each sentence.

오디오 · 빈칸 7개
  • credit
  • happy
  • money
  • receipt
  • refunds
  • something
  • wrong
오디오
  • 1
    What’s with it? C / SA
  • 2
    There’s wrong with the volume control. C / SA
  • 3
    Can I have my back? C / SA
  • 4
    We don’t give , I’m afraid. C / SA
  • 5
    I’m not about that. C / SA
  • 6
    I can give you a note. C / SA
  • 7
    Have you got the with you? C / SA

7개 중 0개 답함

연습 5. Read the Speaking Strategy. Then read the speaking task and write answers to all the questions below.

빈칸 5개

Speaking Strategy

When you are doing a speaking task, make sure you refer to all of the points in the task. It is also important that you react and respond properly to what is said during the conversation.

  • You are returning a gadget to a shop because one part of it is faulty. Discuss these four issues during your conversation with the shop assistant:
  • – What the gadget is and how much you paid for it.
  • – Which part of the gadget has a problem.
  • – When the problem started.
  • – What you want the shop to do.
  • 1
    What type of gadget did you buy?
  • 2
    How much did you pay for it?
  • 3
    Which part of the gadget has stopped working?
  • 4
    When did the problem start?
  • 5
    Do you want to exchange it or do you want to refund?

직접 답하는 과제입니다. 이 과제에는 정답이 없습니다.

연습 6. Now do the task using your notes from exercise 5.

직접 답하는 과제입니다. 이 과제에는 정답이 없습니다.

Extra exercises

연습 7. Read the Strategy. Then choose the statements that can be used to ask the examiner to repeat a question.

Strategy

Listen carefully to the instructions that the examiner gives and the questions that you are asked. If you do not understand the examiner’s question, it is OK to ask him / her to repeat it.

  • A
    I’m sorry?
  • B
    I don’t know.
  • C
    Excuse me?
  • D
    Could you repeat that, please?
  • E
    I can’t hear you.
  • F
    Pardon?
  • G
    Don’t speak so quietly.
  • H
    Sorry, I didn’t catch that.

연습 8. Now do the exam task.

  • These two photos show children learning in different ways. Compare and contrast them and say which lesson you prefer and why. The following ideas may help you:
  • – the places and the atmosphere
  • – the people and their feelings
  • – the activities
  • After comparing the photos, answer the questions.
  • 1
    How do you think children learn best? Why?
  • 2
    Which style of learning suits you best? Why?
연습 8: Now do the exam task.

직접 답하는 과제입니다. 이 과제에는 정답이 없습니다.

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연습 방법

  1. 1각 질문을 주의 깊게 읽으세요
  2. 2답을 쓰거나 올바른 옵션을 선택하세요
  3. 3‘정답 확인’을 눌러 빈칸을 채점하거나 ‘정답 보기’를 눌러 정답을 확인하세요
  4. 4실수를 검토하고 비슷한 연습을 시도해 보세요
  5. 5준비가 되면 다음 연습으로 이동하세요