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B2

Listening Exercises B2 – On the phone

7 연습 문제

1. Listen to two conversations. Answer the questions.

Audio
  • Conversation 1
  • a)
    What company is Norman Silvers from?
  • b)
    Why can’t he speak to Mr Fredericks?
  • c)
    When should Mr Fredericks be free?
  • d)
    What message does he leave?
  • Conversation 2
  • e)
    What department does Charlie call?
  • f)
    Why does he ask to speak to Sharon?
  • g)
    Why isn’t Sharon available?
  • h)
    What message does he leave?

2. Listen again to Conversation 1, and complete each expression you hear.

Audio
  • a)
    Hello. Norman Silvers.
  • b)
    possible to Mr Fredericks, please?
  • c)
    Will he this afternoon?
  • d)
    Could to call me?
  • e)
    much. Goodbye.

3. Now match each expression (a-e) with a function (1-5).

  • 1)
    Asking to speak to someone
  • 2)
    Ending a call
  • 3)
    Introducing yourself
  • 4)
    Leaving a message
  • 5)
    Asking when someone will be available

4. Listen again to Conversation 2. Write a suitable expression for each function.

Audio
  • 1)
    Introducing yourself
  • 2)
    Asking to speak to someone
  • 3)
    Asking when someone will be available
  • 4)
    Leaving a message
  • 5)
    Ending a call

5. Listen to five people speaking on the phone. Why is it difficult to understand each speaker? Match each speaker (a-e) with a reason (1-5).

Audio
  • 1)
    The speaker has an unfamiliar name.
  • 2)
    There is too much background noise.
  • 3)
    The speaker is talking too softly.
  • 4)
    The speaker gives too much information all at once.
  • 5)
    The line quality is poor.

6. Now listen and complete each sentence you hear.

Audio
  • a)
    Would you mind for me?
  • b)
    Sorry. Can you again?
  • c)
    Could you , please?
  • d)
    I think we have I’ll call you back.
  • e)
    Could you speak , please?

7. Use Up/Down Arrow keys to increase or decrease volume.

Audio
  • Example: a Can you speak up, please?

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