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A2

Practice Listening Business English Exercises for A2 ā€“ Products

7 esercizi

A2 (Elementare) inglese commerciale - "Practice Listening Business English Exercises for A2 ā€“ Products". 7 exercises. Gratuito, senza registrazione.

1. Exercise 1

Audio
  • A. Listen and complete the sentences with the words.
  • 1)
    Gas and electricity are two common types of .
  • 2)
    The air in this city is full of .
  • 3)
    Many people are buying cars today.
  • 4)
    The land, water and air that people, animals and plants live in is the .
  • 5)
    All need to use power, usually electricity.
  • 6)
    Digital is changing how we live and work.
  • 7)
    We paper in our office. Itā€™s good for the environment.
  • 8)
    There is a lot of in the sea and itā€™s bad for marine life.
electricĀ Ā Ā Ā  energyĀ Ā Ā Ā  environmentĀ Ā Ā Ā  machinesĀ Ā Ā Ā  plasticĀ Ā Ā Ā  recycleĀ Ā Ā Ā  pollutionĀ Ā Ā Ā  technology

2. Exercise 2

Audio
  • A. Listen to a customer phoning customer services. Choose the option in italics to complete the problem with the order.
  • B. Listen again and complete the phrases from the phone call with one or two words.
  • 1)
    How can you?
  • 2)
    Thereā€™s a the laptops you delivered.
  • 3)
    Iā€™m hear that.
  • 4)
    have your order number, please?
  • 5)
    Iā€™m very the mistake.
  • 6)
    Weā€™ll those for you.
  • 7)
    Can I just your delivery address?
  • 8)
    It take three to four days.
  • 9)
    I this is important for you.
  • 10)
    Iā€™ll my manager.
  • 11)
    Can I help anything else?
  • 12)
    Youā€™re very Goodbye.
Company name(1) Andersonā€™s / Pattersonā€™s Ltd
Product description(2) desktop / laptop computer
Order number(3) FB90078 / FT90087
Quantity(4) 14 / 40
Model number ordered(5) CR653 / CR673
Delivery address(6) 13 / 30 (7) Northport / Newport Rd, Manchester, (8) M90 SEJ / M19 5LH
Special note(9) Normal / Express delivery ā€“ arrive within (10) two / three days.

3. Exercise 3

Audio
  • A. Listen to a client phoning customer services and choose the correct option.
  • 1)
    Paula works in thedepartment.
  • a IT
  • b Customer Service
  • c Finance
  • 2)
    The client is the manager of
  • a a restaurant.
  • b a cafĆ©.
  • c an office.
  • 3)
    The clientā€™s espresso machine is
  • a new.
  • b bad quality.
  • c old.
  • 4)
    What does the client want?
  • a He wants a technician to look at it.
  • b He wants to return the old machine.
  • c He wants to buy a new machine.
  • 5)
    When is the technician going to come?
  • a on Monday
  • b on Wednesday
  • c on Friday
  • 6)
    What time of day can the technician come?
  • a in the morning
  • b in the afternoon
  • c in the evening
  • B. Put the sentences from the conversation in the correct order. Then listen again and check.
  • a Well, I can tell them itā€™s urgent
  • b Iā€™m sorry to hear that. Whatā€™s the problem?
  • 1) c How can I help you?
  • 10) d Can I help you with anything else?
  • e Thereā€™s a problem with our espresso machine.
  • f I understand, but the technicians are very busy this week.
  • g Do you want to return your old machine and change it for a new model?
  • h Yes, good news. A technician can come on Friday.
  • i When will the technician get here?
  • j Iā€™ll send a technician.

4. Exercise 4

Audio
  • A. Complete the conversation with the phrases in the box. Then listen and check.
  • Felix: So, (1) ) do you want to order?
  • Maki: (2) ) 500, please.
  • Felix: OK, 500. Yes, thatā€™s Ā­ ne. We can do that. What sizes (3) )?
  • Maki: 100 small, 200 medium, 100 large and 100 extra large.
  • Felix: OK, thatā€™s Ā­ ne. 100 small, 200 medium, 100 large and 100 extra large. Is that right?
  • Maki: Yes, thatā€™s right. OK, (4) )?
  • Felix: Yes, of course. So (5) ) twenty-Ā­five euros per jacket.
  • Maki: Twenty-Ā­five. Thatā€™s a lot. Can you give us (6) )? Maybe a discount? (7) ) twenty-three?
  • Felix: No, Iā€™m afraid we (8) )We canā€™t give discounts on new products.
  • Maki: OK. I understand. So that will be 12,500 euros in total.
  • Felix: Yes, (9) ) .
  • Maki: Could we pay ten percent (10) ) and ninety percent on delivery?
  • Felix: (11) ) thatā€™s not possible. We ask all our customers to pay forty percent on signature and sixty percent on delivery. You can pay by bank transfer. Is that OK?
  • Maki: Yes, (12) ) OK.
a lower priceĀ Ā Ā Ā  canā€™t agree to thatĀ Ā Ā Ā  do you wantcan we talk about price nowĀ Ā Ā Ā  how aboutĀ Ā  weā€™d likehow many jacketsĀ Ā Ā Ā  I think thatā€™sĀ Ā Ā Ā  Iā€™m sorry, buton signatureĀ Ā Ā Ā  thatā€™s rightĀ Ā Ā Ā  the price is

5. Exercise 5

Audio
  • A. Put the words in the correct order to make sentences and questions.
  • a)
    early / might / September / it / be / .
  • b)
    by / weā€™ll / transfer / pay / bank / .
  • c)
    you / when / deliver / order / can / the / ?
  • d)
    deliveries / is / a discount / for / there / later / ?
  • e)
    you / August / in / them / can / deliver / ?
  • f)
    delivery / does / weeks / take / six / usually?
  • B. Complete the second part of the conversation with the sentences and questions in A. Then listen and check.
  • Maki: (1) )
  • Felix: We can deliver in SeptemberLet me seethe 15th of September.
  • Maki: Oh, dear. We need them in August. (2) )
  • Felix: Sorry, but thatā€™s difficult. Weā€™re very busy.
  • Maki: (3) )
  • Felix: No, it usually takes Ā­five weeks. But we have a lot of orders at the moment.
  • Maki: Mm. I really need them sooner. (4) )
  • Felix: No, Iā€™m afraid we canā€™t give discounts on orders under 1,000 items.
  • Maki: OK. I understand. Thatā€™s Ā­fine.
  • Felix: But weā€™ll try to deliver sooner if possible. (5) ) Maybe the 2nd or 3rd
  • Maki: That would be good. OK, so Iā€™ll conĀ­firm my order by email. (6) )

6. Test

Audio
  • 1)
    Listen to the phone call and put the information in the order you hear it.
  • 0)
    F
  • 1)
  • 2)
  • 3)
  • 4)
  • 5)
  • A The laptop isnā€™t working.
  • B The company will change it.
  • C The screen is frozen.
  • D The sound doesnā€™t work.
  • E The customer wants to return the laptop.
  • F The customer ordered model GR635.

7. Listen and complete the sentences.

Audio
  • 2)
    Listen and complete the sentences.
  • 0)
    The internet is very slow
  • 1)
    The customer number is .
  • 2)
    Three of the technicians are .
  • 3)
    The company can send a technician .
  • 4)
    The customer wants to make this week.
  • 5)
    The technician will come at .

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