A2
English Reading Exercises for A2 ā Values
3 latihan
A2 (Dasar) membaca - "English Reading Exercises for A2 ā Values". 3 exercises. Gratis, tanpa pendaftaran.
1. Exercise 1
- UK shoppers are some of the biggest complainers in Europe
- A recent survey has found that British people complain more than any other European nation. 96% of British people said that they would complain if they received poor service in a shop. The top four complaining nations also included the Germans, the Italians and the Swedish.
- In the survey, shoppers across Europe were asked how often, why and when they complain. Shoppers who donāt complain were asked why not?
- What do the British complain about?
- The most common reason British shoppers give for a complaint is that the service is not good enough. If there arenāt enough shop assistants or the queue isnāt moving quickly enough, the British get angry. The British love a well-organised queue. When asked how long they queue before they get annoyed, they said more than five minutes was too long. Poor-quality products, rude staff and delivery problems are also common reasons. 76% of British shoppers feel āIf customers donāt complain, companies canāt improve.ā
- Why do some choose not to complain?
- For the few British people who donāt complain, 42% donāt have time, 37% feel it doesnāt help and 31% feel too embarrassed.
- COMPLAINTS AROUND THE WORLD
- A recent survey has revealed the countries where people like to complain the most. 30,000 people in 30 different countries were asked the question, āHave you made a complaint in the last 12 months?ā
- Top of the list was the UK, with Sweden second and Australia third. At the bottom of the list were Saudi Arabia, China and Poland.
- A. What are these people complaining about? Match the complaints (1ā4) with the words in the box.
- 1)This pizza is much cheaper in the other shop.
- 2)I bought this watch last week and itās already broken.
- 3)I ordered the rug two weeks ago, but it hasnāt arrived yet.
- 4)Iāve been in this queue for 20 minutes now ā theyāre so slow.
- B. Read the text quickly and underline:
- 1)the top four nations of complainers in Europe
- 2)the survey questions
- 3)what the British complain about most
- 4)the maximum time British people are happy to queue
- 5)the most common reason not to complain
| TOP TEN | BOTTOM TEN |
| 1 UK | 30 Saudi Arabia |
| 2 Sweden | 29 China |
| 3 Australia | 28 Poland |
| 4 Canada | 27 Russia |
| 5 USA | 26 Turkey |
| 6 Brazil | 25 Spain |
| 7 Argentina | 24 Egypt |
| 8 South Africa | 23 Thailand |
| 9 Fance | 22 Indonesia |
| 10 Venezuela | 21 Japan |
| serviceĀ āĀ qualityĀ āĀ priceĀ āĀ delivery |
2. Exercise 2
- a) Hi Jack and Brenda,
- A quick message to say weāre really sorry we had to leave early last Saturday. The dinner was terrific and we had a great time. Itās a shame the woman looking after the kids felt unwell and we had to go home. You must come round to our house for dinner.
- Weāll be in touch soon.
- All the best,
- Don
- b) Dear Mrs Palmer,
- Thank you for your email of 22 May about the delivery problem you had. We are writing to apologise about the long delivery time you experienced. Recently, we have had a few problems and we are working hard to reduce these times for our customers.
- We hope you will shop with us again, so we are offering you a 10% discount on the next book you buy from us. This is our way of saying sorry about the problems you have had.
- Yours sincerely,
- Keith Hughes
- Customer Services Manager
- c) Dear Celia,
- Iām writing to let you know that we need to rearrange tomorrowās meeting. Iām very sorry about that.
- Unfortunately, Garry has just asked me to prepare a report on the staff we have here in our London office ā he says itās urgent. Could we meet next Monday afternoon instead? Iām very sorry to put our meeting off, but I have to finish this report by end of the day tomorrow. Let me know if next Monday afternoon is possible for you.
- Best wishes,
- Katie
- A. Read the three apology emails. Which email is about ?
- 1)customer service
- 2)work
- 3)a social situation
- B. Read the emails and answer the questions.
- 1)What is each person apologising for?
- 2)What offer or suggestion does each person make?
3. Exercise 3
- Please turn off your phones
- In the world today, over 1 billion (1,000,000,000) people own a smartphone, and over 80% of them say that they never switch it off. We use smartphones for everything, from making phone calls to being personal fitness trainers, and with over 9,000,000 apps available, it seems that there isnāt too much that they canāt do.
- But imagine if you had to live without your smartphone for a week, what would you do?
- We asked three users to try.
- ISABELLA, 17, STUDENT, MADRID, SPAIN
- If I didnāt have my phone for a week, I wouldnāt be able to live. Itās too important to be without. Thatās what I thought. When I feel like chatting to my friends, Iāll use my phone. I even broke up with my last boyfriend using my phone. Without it I wouldnāt be able to join in with everything thatās happening. But this week I actually enjoyed not having it. I could concentrate better, I wasnāt too worried about what everyone was saying or doing and I spent more time actually talking to my friends.
- JUNG-HO, 46, BUSINESSMAN, BUSAN, KOREA
- Iām on my smartphone all day. If I couldnāt use it for a week, I wouldnāt be able to take care of my business. It would be a disaster. But it wasnāt. I worked more effectively when I was in the ofĀfice, I had more time to think about everything and in the evenings I was a lot more relaxed. I realised that I could put off making decisions until I was in the ofĀfice. Itās really changed how I work and I think the business is actually doing better now.
- CAITLIN, 24, FASHION WRITER, NEW YORK CITY, USA
- I write a fashion blog. If I couldnāt use my phone, I wouldnāt have a job. Itās what I do and who I am. When I Āfind out something, I need to pass it on, quickly. Thatās why people read my blog. I tried it for a day. But it was too difĀficult. I couldnāt take any photos of cool people on the streets or quickly add something to my blog when I was out at a party. I just wasnāt doing enough. It was horrible.
- A. Read the magazine article. Match the people 1ā3 with the phrases aāc.
- 1)Isabella
- 2)Jung-ho
- 3)Caitlin
- a)too difficult
- b)concentrate better
- c)more relaxed
- B. Read the article again and tick (ā) the correct endings to the sentences.
- 1)In the magazine article, three people were asked
- a)what they thought about smartphones and technology.
- b)not to use their smartphone for a week. ā
- c)to imagine a world without technology.
- 2)Isabella thought that she would
- a)not be involved with other people if she didnāt have her phone.
- b)break up with her boyfriend if she didnāt have her phone.
- c)enjoy not having to use her phone.
- 3)Isabella realised that
- a)she didnāt have enough time to spend with her friends.
- b)she thought less about what other people were doing when she didnāt have her phone.
- c)she wasnāt talking to her friends enough.
- 4)If Jung-ho didnāt have his phone,
- a)he thought there would be serious problems with his business.
- b)he thought he would have to work in the evenings more.
- c)he wouldnāt be able to make decisions.
- 5)Caitlin didnāt want to stop using her phone because
- a)she liked to use it to read about fashion.
- b)she needed it for her job.
- c)she was worried that people wouldnāt call her.
- C. Read the article again and tick (ā) the correct people. Sometimes there is more than one possible answer.
- 1)Who had a better private life without a smartphone?
- c) 2) Who thought they wouldnāt be able to look after something properly without their phone?
- c) 3) Who realised that they didnāt have to do things immediately?
- c) 4) Who was right to be worried about not having a phone?
- c) 5) Who realised that their social life would continue without a phone?
- c) 6) Who learned something positive from the experiment?
- c) 7) Who didnāt complete the experiment?
- c) 8) Who found not communicating was a problem for their work?
- c) D. Write about what you would do if you couldnāt use your phone for a week.
- ā¢ How would you communicate with friends?
- ā¢ How would you feel?
- ā¢ What would the advantages and disadvantages be?
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