Practice Listening Business English Exercises for A2 – Retail

8 exercices

Audio

A. Listen to seven extracts. Which shop do the people want to go to? Number the places 1-7.
bakery
department store
bookshop
pharmacy
butcher’s
shopping centre
clothes shop

Audio

A. Listen to three people talking about recent shopping experiences. Which person do you think had the best retail experience? Which person had the worst?
B. Choose the correct option. Listen again if necessary.
Extract 1
1)
Who was in Istanbul for work?
a the man
b the man’s wife
c)
both of them
2)
What does the man say about their visit to the Grand Bazaar?
a They were there a long time.
b They visited everything.
c)
They didn’t buy anything.
Extract 2
3)
How does the woman feel about the magic mirror?
a She likes it.
b She doesn’t like it.
c)
It doesn’t work very well.
4)
Why didn’t she buy anything at the store?
a She didn’t have any money.
b She didn’t like anything.
c)
She couldn’t decide.
Extract 3
5)
What does the woman say about ordering food in restaurants in China?
a Her colleagues help her.
b It’s often difficult.
c)
It’s not hard.
6)
How does she feel about the automated shop?
a It’s a really useful shop.
b She doesn’t like the food it sells or the service.
c)
It’s too difficult to buy things with the codes.

Audio

B. Listen to the next part of the presentation and answer the questions.

1 Why was it necessary to do in-store interviews?

2 A happy customer recommends the store to how many people?

3 How many unhappy customers leave feedback? How many don’t?

C. Listen to the last part of the presentation and answer the questions.

1 According to Carl, what information do the interviews not provide?

2 How many focus groups were there? What did the research team ask them to do?

3 What result did Inés and her team find surprising? Why?

4 What final recommendation does Inés make? Why?

Audio

A. Listen to three extracts from market research interviews with people in Yaletown. Find five more differences between these notes and the interviews.
One young person I interviewed said all some of the places to go in the evening were expensive. He said he and his co-workers liked to have dinner together after work.
One office worker I spoke to said she likes to buy natural health care products. The price of the products was more important to her than the quality.
Another shopper I interviewed told me she likes to go to shopping malls. She always wears the clothes and colours that are popular.

Audio

A. The words in bold are in the wrong sentences. Listen to four conversations and replace each with a correct word.
1)
Why don’t me ask Julie to make some calls?
2)
Someone we help with calls would really speed things up.
3)
Let make see if I can get IT to give you some support.
4)
Having some help from IT would about a big difference.
5)
I’ll see can Tariq can increase the budget.
6)
An extra ten or fifteen percent if be a big help.
7)
What to we give you an extension?
8)
What else would we do to help you get it done on time?
9)
How if getting someone to check the sales figures again?

Audio

Audio

2)
You will hear eight short recordings twice. For questions 1–8 choose the correct answer.
1)
What type of shop is Butterfield?
a)
a bookshop
b)
a clothes shop
c)
a department store
2)
What is special about the restaurant?
a)
It has an unusual atmosphere.
b)
It has laptop tables.
c)
People pay what they want.
3)
How much of the department store’s profits came from clothes last month?
a)
50%
b)
70%
c)
85%
4)
How does the man order food in other countries?
a)
with the help of colleagues
b)
with a phrase book
c)
pointing at items
5)
What was the woman doing when her manager called?
c) 6) Why is the woman’s report late?
a)
She doesn’t have the numbers.
b)
She has been too ill to finish it.
c)
The marketing department have it.
7)
Why is the man worried about going to Geneva?
a)
The sales figures are bad.
b)
His presentation isn’t ready.
c)
He doesn’t like his work team there.
8)
What were the customers’ opinions on communication with the company?

Audio

3)
Listen to Lilian talk about her business trip to Hong Kong. Choose the correct option a, b or c.
1)
How many days did she go for?
a)
5
b)
7
c)
10
2)
What did she think of Hong Kong?
a)
It was too big.
b)
It was interesting.
c)
It was dangerous.
3)
Who helped Lilian get tickets on public transport?
a)
the staff in the station
b)
people in the station
c)
clients she met
4)
What attraction didn’t Lilian like?
a)
The Ladies Market
b)
The light show
c)
Victoria Peak
5)
Why didn’t she buy anything at the market?
a)
She didn’t have enough time.
b)
She didn’t take much money.
c)
She had to buy dinner for a client.
6)
Why is she going back to Hong Kong?
a)
for the shopping
b)
to get design ideas
c)
to see clients again
7)
What does Lilian think David would like about Hong Kong?
a)
the shops
b)
the people
c)
the buildings

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