Practice Listening Business English Exercises for A1 – Procedures

5 exercices

Audio

A. Listen and complete the conversation about issuing a purchase order with the correct words.
A: So, to (1) ) a purchase order, you have to go into the payment system. First, you have to open the system.
B: OK.
A: Then you (2) ) the supplier’s details: name, address, etc. on the system.
B: Do I have to do that every time?
A: No, you don’t. You can choose it from a list here. When you have the supplier’s details, you enter the price here and the delivery date here. You can find the information on the contract.
B: And do I (3) ) the supplier that the purchase order’s ready?
A: No, you don’t have to do that. The system notifies the supplier automatically by email.
B: OK, that’s clear. What’s next?
A: The supplier delivers the items and (4) ) payment.
B: So they have to tell us to pay them. Right?
A: Yes, they (5) ) an invoice with the purchase order number on it. We can’t pay invoices without a purchase order number. You have to check the invoice against the purchase order. If it’s correct, you can (6) ) management approval. The manager (7) ) the payment. And when they approve it, you can make the payment. but that’s later. Do you want to try to create a purchase order?
B: Yes, please.

B. Listen to the meeting between the Sales Manager and the Warehouse Manager at Office2UDirect. Choose the correct option.

1 Office2UDirect are only receiving complaints / receiving positive and negative comments at the moment.

2 The sales department always / never check the inventory system when they receive an order.

3 The warehouse team can / can’t always find the items they need for the orders.

4 The problems are usually with big / small orders.

5 The sales team don’t check with the warehouse / client the number of items on the order.

6 The inventory system is efficient / unreliable because it only updates once a week.

Audio

A. Listen to Laure talking about starting a new job. Tick (✓) the things she mentions.
◻ accept job offer
◻ attend induction meetings
◻ discuss tasks
◻ do health and safety training
◻ do job-specific training
◻ get a medical certificate
◻ give references
◻ meet colleagues
◻ provide bank details
◻ send copies of qualifications and diplomas
◻ sign a contract
◻ tour the offices
◻ set up an email address
B. Listen again. Put the things she mentions in the correct order.
C. What did Laure find a problem?

Audio

B. Listen to a conversation about the workflow in Exercise A. Tick (✓) the problem(s) they talk about.

C. Listen again. Are the sentences true (T) or false (F)?

1 There were more orders this month than last month.

2 The process was longer because the products were not in the warehouse.

3 Customers often get the wrong information about delivery times.

4 Product delivery is always three to five days after the company receives an order.

5 The team agree to change the workflow.

Audio

A. Write sentences for making and responding to suggestions using the prompts.
1)
OK / not totally convinced / .
2)
interesting/ tell more / .
3)
why don’t / ask HR to find someone / ?
4)
that / good idea / .
5)
why not / ask finance for more money / ?
6)
not sure / that / .
7)
think / should hire / a new person / .
B. Complete the conversation with the phrases from Exercise A. Then listen and check.
A: So the team has too much work. We need to help them. How can we improve the situation?
B: I think (1) ) .
A: That‘s interesting. Tell (2) ) .
B: We can get a new person to help with the work. Why (3) )?
A: I‘m (4) )We don‘t have the money.
B: Why (5) )?
A: OK, (6) ) .
B: I can arrange a meeting with them to talk about it.
A: That (7) ) .

Audio

	(0) Receive the order.
	↓
	(1) on the system.
	↓
	(2) is on the inventory system.
↙		↘
If it’s in stock, (3) to the warehouse.	←	If it’s (4), email or phone the customer with the delivery date.
↘
	(5) and send the order to the customer.

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