B1
Listening Exercises B1 – Requesting services
5 Übungen
1. Use Up/Down Arrow keys to increase or decrease volume.
Audio
- 1)Vicky works at a small marketing agency in Florida, US. There is a problem with the office photocopier, so she phones a local office supplies company. Listen and answer the questions.
- a)Is the photocopier still under guarantee?
- Yes, it has two years left on its guarantee.
- b When did Kelta & Co buy it?
- c)What exactly is wrong with the photocopier?
- d Has Vicky tried to fix it herself?
- e)When is she told someone can come to fix it?
- f)What time does she finally agree?
2. Tick how you would describe the attitude of the assistant Vicky speaks to.
- helpful ◻
- professional ◻
- unfriendly ◻
- uncooperative ◻
3. How satisfied is Vicky with the service she receives. Tick your answer.
- very satisfied ◻
- quite satisfied ◻
- not very satisfied ◻
- very dissatisfied ◻
4. Use Up/Down Arrow keys to increase or decrease volume.
Audio
- 1)Stuart Hawthorne is a salesman in Adelaide, Australia. He’s visiting Melanie Clark, a potential customer at a large insurance company. Listen and answer the questions.
- a)What do you think Stuart is trying to sell?
- b)Tick how you would describe Stuart’s manner.
- friendly and flexible ◻
- rude and aggressive ◻
- confident and relaxed ◻
- direct and rather pushy ◻
- c)Tick how you think Melanie feels.
- offended ◻ pressurized ◻
- amused ◻ impressed ◻
5. Now listen again and write your answers to these questions.
Audio
- a)What are the benefits of the Gold Plan?
- b)How many computers will be covered by the plan?
- c)What extra incentive does Stuart offer?
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