Practice Listening Business English Exercises for A2 – Orders and deliveries

5 Übungen

Audio

1)
Listen to two phone conversations. In which conversation ?
a)
does the customer place an order
b has the customer called before
c)
does the supplier quote a price
d can the supplier deliver in about two weeks
2)
Complete the missing words in sentences 1-8. Then listen again and check your answers.
1)
I’m calling about your recent .
2)
And we told you we don’t that product here.
3)
But I said we could them for you.
4)
If you like, I can give you a .
5)
On your website, it says the is for three years.
6)
Well, the order is a little longer than usual.
7)
But we can the product to you in the next 48 hours.
8)
Please call me back with a date.

Audio

1)
Listen to two conversations. Match each conversation to one of the descriptions below.
a)
A shipment problem
b)
A problem with an invoice
c)
An explanation of the order process
d)
The system for returns and refunds
2)
Choose the correct verb form in italics. Then listen again and check.
1)
And the order transfers / is transferred automatically to the warehouse.
2)
The products ship / are shipped the same day.
3)
When orders place / are placed before 4 p.m., we guarantee / are guaranteed next-day delivery.
4)
But when I tracked / was tracked my order online, it said the goods delivered / were delivered yesterday.
5)
Yes, delivery confirmed / was confirmed by the courier at 9.15.
6)
So it sent / was sent to the wrong address.

Audio

1)
Listen to a conversation discussing payment. How much, how and when will the customer pay?
2)
Complete questions 1-6 with the words in the list. Listen again and check.
accept include forms charge discount total monthly advance
1)
What’s the price?
2)
Does that VAT?
3)
Do you extra for delivery?
4)
Do you offer a for payment in ?
5)
What of payment do you ?
6)
Is it possible to pay in instalments?

Audio

1)
A man is collecting a package from a shop. Listen to all three parts of the conversation. What does the customer ask for? What does the shopkeeper ask the customer?
2)
Listen again and match requests 1-8 with responses a-h. Then practise the exchanges with a partner.
1)
Do you mind if I see this gentleman first?
2)
Would you mind giving me some small change?
3)
Could I see your confirmation email, please?
4)
Is it all right if I just show you my driving licence?
5)
Could I ask you to wait a moment?
6)
I need some identification, too, please.
7)
Could you just sign here, please?
8)
Do you think I could have a bag?
a)
I’m afraid not.
b I’m afraid I don’t have one that size.
c)
I’m sorry, but I need the order reference.
d Sure.
e Yes, sure. Go ahead.
f)
Oh sorry, I didn’t realize.
g)
Certainly. Here you are.
h No, not at all.

Audio

1)
Listen to five retailers giving their opinions about each payment type. Which type of payment is each retailer describing and what advantages and disadvantages do they mention?

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