TOEIC الجزء 3: Rental Car Damage Inquiry

Hello, this is Julie Burton.

I rented a car from your shop.

However, I just found a tear in the driver's seat.

I didn't notice it when I picked up the rental vehicle this morning.

So I'm a bit concerned about whether I might have to pay for any repairs.

Well, not to worry, Mrs. Burton.

According to our database,

your insurance package covers any damage to the vehicle,

so it will reimburse the expenses if needed.

That's great news.

One quick question, though,

do I need to top off the tank when I return the car tomorrow?

Yes, please.

By the way, there will be some paperwork to get through,

so please give yourself enough time.